Business IT Support

 

MSPSOS is a premier System Integration Company with the resources to provide Business IT Support for SMBs. MSPSOS is based out of San Diego, but is equipped to provide support all over the US, Canada, and Mexico. If you are considering what augmentation of your current IT Staff would look like, or you're looking to completely outsource your IT Support to a U.S. based team, MSPSOS should be your starting point.

Services Provided

Helpdesk Support (U.S. Based)

  • Live Call and Issue Remediation with Support Team M-F
  • In-House IT Support for Remote Workers
  • Issue Escalation through proper Channels
  • Regularly scheduled support checks and maintenance of deployed solutions

Preventative Maintenance:

  • 24/7 RMM Monitoring with 7-7CST NOC Remediation M-F
  • Hardware Health Monitoring
  • Device Performance Monitoring
  • Disk Health Check
  • Proactive Reboot Procedures
  • AV and Patch Monitoring
  • Patching - Windows and 3rd Party Patching
  • Patching Verification
  • HTTP/HTTPS Monitoring
  • Internet Connectivity (Best Pricing and Ongoing Monitoring)
  • DNS Filtering
  • Business Application Support

Email Support

  • Email Account Setup, and/or Migration
  • Monitored and secured Hosted Exchange or O365
  • Access to mailbox, calendar, contacts, notes and tasks
  • Full support including moves/add/changes

Backup

  • Monitor, Remediate and Restore
  • Bare Metal Restore
  • Local Virtualization
  • Cloud Virtualization
  • Recovery of Individual Files

Unified Threat Management

  • HAAS, including Hardware, Warranty, Replacement
  • Updates: OS and Signature
  • Change Requests: Routing, Policies and Network/Port Address Translation, and Content Filtering
  • SSL/VPN: LDAP Authentication Integration
  • IPSec VPN
  • ISP Failover Configuration

Inventory Control

  • Secure, and Touchless Management of Hardware/Supplies Distribution
  • Integrated with ServiceNow, and any other Project Management or HR Management System Application
  • Fully Supported and Centrally Managed by MSPSOS

Reporting

  • Remote Resolution Rate
  • UTM Reporting
  • License Key Inventory Report
  • Hardware Upgrade Planning Report
  • Capacity Planning Report
  • Hardware Inventory Reporting
  • SLA Reporting