We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, simply go to Contact Us, select Returns & Refunds, and then answer the questions listed so that our team is made aware of your request. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Feel free to use the form on the Contact Us page if you're considering a return.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Partial Refunds or Restocking Fees
- Items in original packaging but severely damaged will receive only a partial refund, equivalent to 80% of the price paid.
- Opened CDs, DVDs, VHS tapes, cassette tapes, or vinyl records (taken out of its plastic wrap) will receive 50% of the price paid.
- Items with damage, missing parts, not in original condition, or that have obvious signs of use for reasons not due to a ClutchEffects.com or seller error will be eligible for 50% of the price paid.
- Open software or video games for reasons not due to a ClutchEffects.com or seller error will be eligible for 0% of the price paid.
For customers in CT, MD, NV, PA, VA, WV, and WI, tax on restocking fees may apply to return items shipped and. sold by ClutchEffects.com. Some products have additional conditions that may apply.
COME CHECK OUT THE CLUTCH EFFECTS ARCADE!
No Coins, No Tickets!
Prior to opening we knew that we wanted the Clutch Effects Arcade to be the most pleasing experience possible for adults and kids of all ages. The best way to do this reliably was to bring in a card systems which was capable of keeping track of Game Play Credits, and Tickets. Via our relationship with Tigapo we were able to deliver on everything that we wanted and more!
Don't forget to stop by during happy hour, Monday through Thursday from 3pm to 6pm! We've always got something special going on!
Automated Ticket Redemption
You ever go to a "state of the art" arcade and then you end up having to wait in line to redeem your tickets? Well, this will not ever be the case at any Clutch Effects Arcade because we believe that your time matters the most!
In and effort to be efficient we fully stock our Prize Hub with some of the most popular prizes at the most common ticket amounts. This helps our customers get in and out more quickly than they ever have. It also frees up our team members to provide the highest level of customer service possible!
We enhanced the Clutch Effects Arcade Experience by reserving 750 square feet for parties and events of all kinds! Our Party Area is perfect for:
- Birthday Parties
- School Field Trips and Offsite Learning
- Graduation Parties
- Networking Events
- End of Season Team Parties
- Corporate Team Building
Our Party Area can accommodate 35 people, and we provide the tables, table covers, and chairs.
We have a variety of vendors to choose from, so just let us know if you would like the event catered. And we also allow outside food!Book Your Next Event
The Clutch Effects Arcade at the Viejas Outlet Center is currently open the same hours as the mall.
Monday - Thursday: 11am - 8pm
Friday: 11am - 9pm
Saturday: 10am - 9pm
Sunday: 10am - 7pm
Come on out and Let's Play!